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Pat Wellington
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Effective Customer Care
Автор: Pat Wellington Жанр: Kogan Page Издательство: Kogan Page Год: 2010 Страниц: 144 Дата загрузки: 21 октрября 20132012-05-12
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A guide to creating effective customer service. It covers various aspects of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; and, get a better level of service from internal customers and build long term relationships with customers.
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