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Stephen C. Lundin
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Fish!: A Remarkable Way to Boost Morale and Improve Results
Автор: Stephen C. Lundin Жанр: HarperCollins Publishers Издательство: HarperCollins Publishers Год: 2001 Дата загрузки: 7 декабря 20092002-12-07
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This concise guide for enlightened management is written as a parable about a manager of a dysfunctional department who looks literally «across the street» — to a fish market — and finds ways to motivate the workforce by establishing a supportive and exciting environment, thus improving efficiency and service.
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Top Performer: A Bold Approach to Sales and Service
Автор: Stephen C. Lundin Жанр: HarperCollins Publishers Издательство: HarperCollins Publishers Год: 2006 Страниц: 165 Дата загрузки: 16 мая 20092009-04-27
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From one of the creative forces behind the mega-bestselling FISH! series, in collaboration with a street performer, comes a business fable in the tradition of FISH!, providing innovative ways to achieve dramatic sales results. In «Top Performer», Lundin shares lessons from the street... the street performer, that is! In this engaging parable, a performer known as the Rat Catcher teaches a disciplined but uninspired sales manager named Jim how to harness his natural energy in order to takes his sales to the next level.
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