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Barry Tomalin
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International English for Call Centres
Автор: Barry Tomalin Жанр: Macmillan Publishers Издательство: Macmillan Publishers Год: 2011 Дата загрузки: 7 декабря 20132012-12-07
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Written in a lively and personal style, Internation English for Call Centres uses examples from real-life situations to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer solutions, detailed advice and resources to improve English language skills and knowledge of life in the UK.
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