Beneath the Arctic Polar Ice Cap, deep underground, is a bustling community with one mission and one mission only: to make Christmas happen. Have you ever wondered how Santa can pop out of a chimney without a soot stain on his red velvet? Elves, of course — fully trained at the Elf Academy in chimney sweeping! And does Santa REALLY have time to check if every single child's been naughty or nice? Of course not — that's why he created the CIA (Christmas Intelligence Agency) to train elves to spy on children. And where do all those Santas in department store grottoes come from? The Santa Academy, of course. HOW SANTA REALLY WORKS is a true scoop on how Santa does what he does so well, brilliantly conceived by Alan Snow.